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Damaged, Missing, and Incorrect Orders
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International Orders and Customs Documents
If you're quoting/placing an order for an international customer, there's a few extra steps you'll have to do. The first one happens as soon as you make the quote, when you're putting that together there's two notes that need to be listed as /C comments: ...
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Amazon Orders
Amazon SOP.webm See the attached video for how to export amazon orders and get them into Sage. Check for amazon orders every morning, make sure to tell Jennifer if any have come in, and make sure to get/upload tracking numbers by EOD.
Shipping to APO, FPO, and DPO Addresses
Standard Operating Procedure (SOP) Shipping to APO / FPO / DPO Addresses 1. Scope and Definitions APO / FPO / DPOMilitary mail destinations. These are handled through USPS regardless of physical overseas location. APO – Army / Air Force Post Office FP...
Coupons
If a customer would like to apply a coupon to their order, add "/COUPON" as a line item with the coupon code in the comment field. Once you've done that, make sure the DC box is checked for all the items the coupon applies to. For example, if the coupon is sp...
Marketing/Internal Orders
If you're putting together a quote for marketing, core sales, or any other ATI employees, the final price for each item is cost plus 10%. To get the cost, pull up the item in Item Inquiry and pick the highest between Standard Cost, Average Cost, and Last Cost...
Out of Stock Items
If an item is out of stock/backordered and you need to know when it's expected to restock, pull the item up in Item Inquiry. At the bottom of the page, you'll see a list of numbers. The "On Hand" amount is how many we physically have, including any that are ...
Doc#
📄 Document Title Author: Date Created: Last Updated: Version: Status: Draft | Review | Approved 📌 Overview Briefly describe the purpose of this document. What is this about? Who is it for? Why does it exist? 🎯 Objectives Objective 1 Objective 2 Objective ...