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Getting Started
Logging into the Remote Desktop Logging into Sage.pdf
Phishing Example: Fake Account Deletion Notice
This example shows a normal-looking email that tries to trick users into thinking their account...
Phishing Example: Executive Impersonation - Request for Personal Information
This phishing email impersonates the company’s CEO, asking staff to provide personal informatio...
What to Look Out for in Phishing Emails
Phishing emails try to trick recipients into revealing credentials, installing malware, or tran...
Phone Queue
Overview of Customer Accounts
Header Under the header tab you can see: • Customer Name • Customer Number • Country •...
Sales Email Process
Create an Account
Adding an Account to an Existing Account
Go to shop.actiontarget.com > Sign In > Create a new contact for your account (2nd option from th...
Creating Quotes
Entering quotes is one of the most common tasks we do. Ensuring we accurately quote and get them ...
Custom Target Inquiry
When a customer reaches out about a custom target and are asking about the below information anyo...
FAQ
Password Reset
Item Inquiry
Determining Lead Time
Changing your SAGE Password
📘 PurposeThis guide walks through the process of changing your password in Sage. 🔁 Step-by...
Create a Starship Shipment with FedEx Freight Page
Create a Starship Shipment with FedEx Freight Navigate to https://let.starship.online...
Turn a Quote into a Sales Order
Entering Sales Orders - Turning Quotes into Sales Orders Customers place order with us over the...
Accessing the Company Directory
📘 PurposeThis guide walks through accessing the company directory via the phone. 🔁 Step-by...
Changing Phone Message Options
📘 PurposeThis guide walks through changing different phone message options. 🔁 Step-by-Step...