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Starship AdHoc Rate Quote
Starship Ad Hoc Rate Quote – Sales Team Training PurposeThis guide explains how to generate frei...
Expediting Customer Orders
Any order that needs to ship FedEx Air (Next Day, 2nd Air, 3-Day Air) must be received at the Bla...
Sage Pricing
This is to describe how Sage deals with Pricing. Starting with the item. Each item has a Price C...
Deleting Quotes and Sales Orders
There is a Utility in Sage to go through and delete Quotes that are expired by a certain date. ...
Getting Started
Logging into the Remote Desktop Logging into Sage.pdf
Phishing Example: Fake Account Deletion Notice
This example shows a normal-looking email that tries to trick users into thinking their account...
Phishing Example: Executive Impersonation - Request for Personal Information
This phishing email impersonates the company’s CEO, asking staff to provide personal informatio...
What to Look Out for in Phishing Emails
Phishing emails try to trick recipients into revealing credentials, installing malware, or tran...
Phone Queue
Overview of Customer Accounts
Header Under the header tab you can see: • Customer Name • Customer Number • Country •...
Sales Email Process
Create an Account
Adding an Account to an Existing Account
Go to shop.actiontarget.com > Sign In > Create a new contact for your account (2nd option from th...
Creating Quotes
Entering quotes is one of the most common tasks we do. Ensuring we accurately quote and get them ...
Custom Target Inquiry
When a customer reaches out about a custom target and are asking about the below information anyo...
FAQ
Password Reset
Item Inquiry
Determining Lead Time
Changing your SAGE Password
📘 PurposeThis guide walks through the process of changing your password in Sage. 🔁 Step-by...