Invoice History

Invoice History Inquiry has a few important uses for us, mostly letting us see details of orders that have already shipped out. You can check tracking on orders, see when an order shipped out, check to see if the customer was charged tax, see if the invoice has been paid or not, and see what items were on any given shipment.

Invoice numbers are different from quote/order numbers, and are only generated once the order ships out. They should always start with a zero, if they start with a one they're for AMS and the customer should be passed to their territory's account manager.

Along the top, you'll see the order number that the invoice is linked to and the date that the invoice was generated. The invoice date and the shipping date should be the same.

Below that you'll see the customer's account details, the PO used to place the order (if there was one), their contact information, and the totals from the order. Here, you can see how much they were charged for tax, shipping, and the items. If a customer was charged tax that wasn't meant to be, see Tax Refunds.

You can also get tracking information for orders from this tab, see Order Tracking for more details.

On tab 2, you can see a breakdown of the line items on the invoice. We only invoice what we ship, so you can use this to see which items were shipped from an order on any given invoice.

Tab 3 shows you any payments applied to the invoice, so you can see if the invoice was paid with a card, check, or wire payment.