Sales
Customer Maintenance
Customer Maintenance is the module you will use to look up customer account, find history, invoic...
Overview of Customer Accounts
Header Under the header tab you can see: • Customer Name • Customer Number • Country •...
Looking up/Finding a Customer
Finding existing customer accounts is extremely important, and helps us avoid having multiple acc...
Creating a Customer
We're not able to create quotes or orders without an account to link them to, so it's important t...
Credit Hold
When an account is on credit hold, the customer will not have any new orders shipped to them unti...
Tax Exemption
If a customer wants to be set up as tax exempt, there's a few specific steps you'll need to take ...
Payment Terms
When you make a new account, the payment terms should default to 01 (Credit Card). This means the...
Dealer Program
Customers who resell our products will sometimes ask for dealer pricing. If they do, send them a ...
Wire Transfers
International customers may need to pay by wire if they don't have access to a card with USD on i...
Customer Shipping Accounts
If we are shipping on the Customers Account then we need to flag the customer as "Customer Choice...
Order Entry
Sales Order Entry is used to create quotes and sales orders for customers. Sales orders and quote...
Creating Quotes
Entering quotes is one of the most common tasks we do. Ensuring we accurately quote and get them ...
Turn a Quote into a Sales Order
Entering Sales Orders - Turning Quotes into Sales Orders Customers place order with us over the...
Deleting Quotes and Sales Orders
There is a Utility in Sage to go through and delete Quotes that are expired by a certain date. ...
Creating Shipping Quotes
How to Create a Shipping Quote – Basics Overview summary:This guide walks through the standard p...
Starship AdHoc Rate Quote
Starship Ad Hoc Rate Quote – Sales Team Training PurposeThis guide explains how to generate frei...
Determining Lead Time
International Orders and Customs Documents
If you're quoting/placing an order for an international customer, there's a few extra steps you...
Amazon Orders
Amazon SOP.webm See the attached video for how to export amazon orders and get them into Sage. C...
Product Information
Item Inquiry
Sales Kit Report
Filters
See Camfil Lunch and learn Video. For information about how to position and sell filters
D-Lead Training
D-Lead Training https://actiontarget303.sharepoint.com/:b:/r/sites/LETStore/Shared%20Documents/G...
Tactical Grit
Qualitex Report (Independent 3rd Party Tester) Sells Sheet - Tactical Grit How does it work Vi...
Customer Communication
After Sales Items
Shipment Tracking
Once an order has shipped out, you can find the tracking information for that order directly in...
Expediting Customer Orders
Any order that needs to ship FedEx Air (Next Day, 2nd Air, 3-Day Air) must be received at the Bla...
Returns
Invoice History
Invoice History Inquiry has a few important uses for us, mostly letting us see details of order...
Damaged, Missing, and Incorrect Orders
https://actiontarget303-my.sharepoint.com/:u:/g/personal/jtaylor_actiontarget_com/IQAsVyuKxW8hTI0...
Custom Targets
Custom Target Power App https://apps.powerapps.com/play/e/default-321af0d9-db62-478a-8ce2-272d3b...
Website
Sage Pricing
This is to describe how Sage deals with Pricing. Starting with the item. Each item has a Price C...