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Header  Under the header tab you can see: • Customer Name  • Customer Number  • Country  • Billing Address  • Telephone number  • Email address • Salesperson  • Tax schedule  • Terms code - payment terms.  • Primary contact  • Ship code - primary...

Finding existing customer accounts is extremely important, and helps us avoid having multiple accounts for the same customer. Sage is quite picky about how you search, so searching by company/department name is often not the best way to find accounts. For exam...

We're not able to create quotes or orders without an account to link them to, so it's important to set up customer accounts right. The first step should be checking to see if an account already exists. Duplicates will make future orders significantly harder. ...

1.       Double-click on "Starship Online Connector" 2.       Click on the "Printing" tab 3.       Click on "Configure" 4.       Choose the location (s) where the User will be shipping from. You can choose multiple locations. 5.       Click "OK" ...

Follow these steps to setup the Printers for the user. Typically 2 printers are needed:  Laser Printer Lable Printer The Starship Online Connector on your desktop must be setup and running on your desktop before you can do any of these steps.  1.  ...

The Starship Online Connector on your desktop must be setup and running on your desktop before you can do any of these steps.  Printing Profiles are used to print the correct labels and paperwork for each of the different Shipping companies that we use. In ...

📘 PurposeThis guide walks through the process of clearing print queues on Zebra Printers 🔁 Step-by-Step Instructions 1. Leave the Zebra printer on and running. It will keep printing, and the status light will be solid red or flashing red. 2. Press an...

Create a Starship Shipment with FedEx Freight  Navigate to https://let.starship.online/ship/Login    Click the "User ID" field.    Click here.    Click "Sage 100 2021 - 2025"  ...

When an account is on credit hold, the customer will not have any new orders shipped to them until the unpaid balance on their account has been paid. If a customer is on credit hold, you'll see this on their account: You can make quotes for a customer on cred...

If a customer wants to be set up as tax exempt, there's a few specific steps you'll need to take to make sure they can order exempt, whether they want to do that online or with a rep. The first step is getting a copy of their exemption certificate. They may s...

When you make a new account, the payment terms should default to 01 (Credit Card). This means the customer is only approved to pay for orders with either a card or a check. For international customers, you can change that to 12 (Wire) so they can make wire pay...

Customers who resell our products will sometimes ask for dealer pricing. If they do, send them a copy of the dealer application document (link to the document here). Once they send it back, send it over to Josh. He'll let you know if they're approved for deale...

How to Create a Shipping Quote – Basics Overview summary:This guide walks through the standard process for creating a non freight shipping quote in SAGE and StarShip. It covers how to identify item details such as size, quantity, weight, and box type, determi...

Once an order has shipped out, you can find the tracking information for that order directly in Sage. An easy way to check if an order has shipped out is to put the order number into Sales Order and Quote History and see if the "Invoices" button in the upper...

Any order that needs to ship FedEx Air (Next Day, 2nd Air, 3-Day Air) must be received at the Blaine warehouse by 11:30am Central Time/ 10:30am MST (Utah) time. (They need time to pick & pack to have the label ran off before noon (Central Time) to trigger a pi...